At Thinkinetic we are glad to support your production. All our licenses count with one year of standard support , including fixes if needed and regular updates of the software, by licensing the plugins you get the Official Users Guide in PDF format and our team  answering your email queries in less than 24h, only one user per license is allowed for sending queries, even for floating ones. For repporting bugs, step by step procedures to reproduce the problem are needed and adding a example scene helps a lot to understand the issue.

Only latest major version of the plugin is supported, before reporting and issue make sure you are using the latest update by checking it in the version logs pages as it is possible your issue is already fixed.

Standard support doesnt include queries about modifying or extending the plugins using scripting or SDKs, that would be posible under a custom support agreement only.

After one year you can extend your support period by upgrading your current licenses to latest version and getting in this way fixes and updates during the next year.